Topsonic Complaint Module
To ensure a professional and efficient complaint management, airports need a reliable tool to ease the complaint process, which additionally considers data protection.
Airports receive complaints from different sources as for example via online portal, E-Mail, letter, phone or elsewhere. The complaint module provides the possibility of entering the complaints and to handle them with an intuitive workflow.
The connection to the aircraft noise database allows the automatic correlation between flight traces and noise events with individual complaints.